When you apply to use WhatsApp for your business, you’re agreeing to adhere to this policy.Ĭustomer Support – Messages initiated by the customer to request information, start a conversation with your brand, or make a purchase.
The WhatsApp Commerce Policy provides a complete list of what is allowed and supported on the network. Other categories not conforming to WhatsApp or Facebook's commerce and community standards The following industries and types of content are not allowed on the WhatsApp network:Īlcohol/tobacco/drug-related products (including pharmaceuticals) The two main factors that WhatsApp takes into consideration are your business industry, and the types of message content you intend to send on the network.
The WhatsApp for Business solution is best suited for medium to large businesses to use for customer notifications or for improved customer service.
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